My Account Welcome to AllThemes.xyz customer service. We’re here to help you with any questions or issues you may have regarding our templates, code, or services.
Contact Us
Email: support@allthemes.xyz
Phone: +1 (562) 888-2220
Hours: Monday to Friday, 9 AM – 5 PM EST
Frequently Asked Questions (FAQs)
1. How do I download my purchased theme?
After completing your purchase, you’ll receive an email with download instructions. You can also access your downloads from your account dashboard.
2. Do you offer refunds?
We offer a 30-day money-back guarantee on all our products. If you’re not satisfied, please contact us for a refund.
3. Can I use your themes on multiple websites?
Our standard license allows usage on one website. For multiple sites, please purchase additional licenses or contact us for a multi-site license.
4. Do you offer customization services?
Yes, we provide customization services for our themes. Please contact us with your requirements for a quote.
5. How often are your themes updated?
We regularly update our themes to ensure compatibility with the latest WordPress and WooCommerce versions. Check your account for the latest updates.
Support Policy
Our support includes:
- Assistance with theme setup and installation
- Help with theme features and functionality
- Bug fixes and compatibility issues
- General guidance on theme customization
Please note: We do not provide support for third-party plugins or extensive custom modifications.
Ticketing System
For technical issues or complex queries, please use our ticketing system. This allows us to track and resolve your issues more efficiently.
Documentation
Before contacting support, please check our comprehensive documentation. It covers most common questions and issues:
Community Forum
Join our community forum to connect with other users, share experiences, and get quick answers:
Feedback
We value your feedback! If you have suggestions for improving our products or services, please let us know:
Emergency Support
For urgent issues affecting your website’s functionality, please email us at urgent@allthemes.xyz with “URGENT” in the subject line.
Thank you for choosing AllThemes.xyz. We’re committed to providing you with the best possible support and service!